Proper structure and organization can make or break even the best Service Department. I work with Service Departments of all sizes to create an efficient, customer-centric machine in which every employee makes a positive, consistent contribution to the operation.
I use a hands-on approach to train every level of the Service Department on working together to have satisfied customers become repeat customers. My hands-on approach also enables me to create a customized training plan for your company that you will be able to use again with future employees and adapt as your company grows.
Technology is a constantly evolving aspect of every business and roofing is no exception. In addition to a customized training plan, I will help your company learn to use the best software for your process. A good software gets you started, but a proper plan, training, and implementation will take you to the next level of efficiency and profitability.